Complaints
Complaints
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we provide then you should inform us immediately, so that we can do our best
to resolve the problem. In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns or a director to resolve any issues.
If you would like to make a formal complaint, you should write to Andrew O’Neill at
aon@chambersoneill.com
Our preference is for contact to be made by email. We aim to deal with your response in writing within 14 days of receipt. Making a complaint will not affect how we handle your case.
What to do if we cannot resolve your complaint
Contact details
Call: 0300 555 0333 between 9.00 to 17.00.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority: www.sra.org.uk.
“Only a small team of two, but both hugely capable. I value their expertise,
personal attention and close involvement in matters, as well as their caring for the outcome, which seems to be lacking in the larger firms.
I feel confident they are representing the business to the very best of their abilities and not simply generating fees.
(Legal 500 Testimonial 2020)
![our customer quotes]()
Only a small team of two, but both hugely capable. I value their expertise, personal attention and close involvement in matters, as well as their caring for the outcome, which seems to be lacking in the
larger firms. I feel confident they are representing the business to the very best of their abilities and not simply generating fees. (Legal 500 Testimonial 2020)
![our customer quotes]()
Only a small team of two, but both hugely capable. I value their expertise, personal attention and close involvement in matters, as well as their caring for the outcome, which seems to be lacking in the
larger firms. I feel confident they are representing the business to the very best of their abilities and not simply generating fees. (Legal 500 Testimonial 2020)
Chambers O’Neill take considerable time to understand the issues and individuals within our business, always constructively challenging our approach,
before providing bespoke tailored advice and solutions which best suit the interests of the company.” (Legal 500 Testimonial 2020)
Friendly and no-nonsense – the firm provides good value, practical advice and are able to get to the heart of a matter very quickly. They are responsive and flexible too, and really understand our business and culture.” (Legal 500 Testimonial 2020)